New Escalation

📌 1. Ticket & Customer Information

1. Ticket Number * Enter your reference or manual ticket number

2. Customer Contact Number

3. Customer Name

🌐 2. Channel & Date Details

4. Platform / Channel *

5. Date of Customer Escalation *

👥 3. Ownership & Assignment

6. Reported By *

7. Assign To *

📝 4. Complaint & Courier Details

8. Complaint Detail *

9. Courier Detail e.g. DTDC / Bluedart tracking number or replacement shipment status

⏱️ 5. Current Status & Resolution ETA

10. Current Status *

11. ETA for Resolution Expected date by which complaint will be solved

Log Customer Escalation